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    HOW DO I RETURN AN ITEM?

    If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

    For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

     

    WILL SHIPPING BE COVERED FOR MY RETURNS?

    All return shipping fees and other miscellaneous fees are the responsibility of the customer.

     

    WHAT IF THE ITEM(s) I RECEIVED ARE DEFECTIVE / INCORRECT / DAMAGED?

    Please contact our Customer Support team to start the return process. Please include the following information:

    • Order number
    • Proof of purchase
    • Video or photo of the faulty product (if applicable)
    • Complete delivery address
    • Contact telephone number

    In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product. or contact us at : aukey5c@163.com

     

    HOW LONG IS THE RETURNS PROCESS?

    Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

     

    WHEN WILL I RECEIVE MY REFUND?

    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

    If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

    HOW DO I CHANGE OR CANCEL MY ORDER?

    Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.