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    Why won't my ALEX stay charged?

    First, please make sure you are using the correct 9W power adaptor provided to charge your Amazon Echo Dot 2. People will often have multiple cords and plugs lying around the house, and can unknowingly use a 5W charger because the connector is the same and will fit in ALEX.

    However, most cell phone or other Amazon products, like the Kindle, are only 5W and don't have the power to sufficiently charge the ALEX and power the Dot.

    You can identify if you have the correct 9W adapter by looking on the underside of the plug, between the blades, example is below. When you go back to using the proper 9W power adapter, your ALEX will charge up properly and work - allowing you hours of cordless enjoyment!

    Also, all cables are not created equal. If you aren't using the Amazon Echo Dot cable that came with your 9W plug, that can also affect the charge. Please make sure that the cable is the same one provided with your Amazon Echo Dot. The cable for Dot is thicker than most USB to Micro USB cables, which allows for the higher current.

    If you are still having an issue drop us an email at kiwiservice@163.com.

    What do the blue lights on the front of my ALEX for?

    The 4 blue LED lights on the front of ALEX indicate the battery charge level (4 lights=100%, 3 lights=75%, 2 lights=50%, 1 light= 25% or less).

    How do I know how much battery remains on my ALEX?

    The 4 blue LED lights on the front of ALEX indicate the battery charge level (4 lights=100%, 3 lights=75%, 2 lights=50%, 1 light= 25% or less). When only 1 LED light remains and is blinking, ALEX’s battery is running low and needs to be recharged. During charging, LEDs will blink to indicate charge level.

    Do I need an Echo Dot to enjoy my ALEX?

    Yes. The ALEX is an accessory design specifically to work with the Amazon Echo Dot 2nd Generation. It is not a stand alone device and can only be use with the Dot.

    When it's not plugged in does it turn itself off after inactivity?

    Alexa is always on so even if nothing if you are not actively using your Dot, Alexa is on and waiting for a voice command. Hence 10 hours of portability - more if no music is playing - but eventually you need to plug back in or the speaker will run out of battery. The 4 LED lights on the front of ALEX give indication of how much battery life remains.

    What's in the box?

    Just the ALEX battery pack and charging base. A quick start guide is included in the box to get you going. Everything you need to connect to your Echo Dot is built-in to ALEX. Since your Dot will be powered by the ALEX, you can use your Dot power cord as the charging cord for your ALEX.

    How do I connect my Echo Dot to ALEX ?

    1. Unplug your Echo Dot and place it into the dockingtray. 
    2. Plug in ALEX’s 3.5mm and micro-USB plug into your Echo Dot.
    3. Press the power button down for 3-5 seconds and play.

    Enjoy your ALEX plugged in. When fully charged, enjoy it cord-free.

    Turn ON: Press power button 
    Turn OFF: Press  power button 

    Can I charge my ALEX with 3rd party charging cables?

    No, and this is very important. ALEX is meant to be charged using the Amazon Echo Dot charging cable that was provided when you purchased your Dot. We do not recommend using 3rd party chargers, as we cannot guarantee that other chargers will work with ALEX. To ensure a full charge every time, make sure to use the Amazon Echo Dot 9w charging cable.

    Can I use my ALEX outside?

    Though ALEX was designed mainly for indoor home use, it can be used wherever you have a wifi connection, including outside on your patio or in your backyard. But please note, ALEX is not water-proof or water-resistant and meant to be used primarily inside the home.

    Can my ALEX be used while charging?

    Absolutely. And once you are fully charged, continue to use your ALEX plugged in or cord-free.

    How long with ALEX + Dot last when fully charged?

    You will get up to 17 hours of portable time. Some of our tests are showing longer run times, but always depends on use case.

    Can I use Echo Dot Gen 1?

    Echo Dot Gen 1 is slightly larger than the second generation Dot that ALEX was designed for, so won’t completely fit into the tray. It is not recommended to use the first generation Dot.

    How long does it take to charge my ALEX?

    Charging ALEX when not in use will take about __5__hours. If you are using your ALEX as it is charging, it will take about __8_ hours. When fully charged, ALEX battery run time is about an average of 10 hours.

    Why isn't my ALEX working?

    Make sure the micro-USB and 3.5mm jack connections are secure between the Dot and ALEX? Are you using the 9W power adaptor provided with your Amazon Echo Dot to charge ALEX? Is your ALEX fully charged and showing blue LED lights on front? Is your ALEX within range of the wifi network that the Dot was linked to? If you’ve checked all of the above and ALEX still isn’t working, contact: kiwiservice@163.com.