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    Why won't my G1 stay charged?

    First, make sure you have fully charged your G1 with the power adapter that came with your Google Home Mini (please note, G1 does not come with its own charger). As G1 is charging, you will see flashing white lights on the lower front area of device.  If you are still having an issue drop us an email at kiwiservice@163.com.

    What are the white lights on the front of my G1 for?

    The 4 LED lights on the lower front area of G1 indicate the battery charge level (4 lights=100%, 3 lights=75%, 2 lights=50%, 1 light= 25% or less).

    How do I know how much battery remains on my G1?

    The 4 white LED lights on the front of LOFT indicate the battery charge level (4 lights=100%, 3 lights=75%, 2 lights=50%, 1 light= 25% or less). When only 1 LED light remains and is blinking, G1’s battery is running low and needs to be recharged. During charging, LEDs will blink to indicate charge level. When you charge the battery at the same time using Google Home Mini, the LED is always blinking even though it is full charged, it is normal. 

    How do I turn my G1 LED on?

    Turn turn on G1 LED indicator, just quickly push the power button on the lower back of device. G1 was designed to turn on with a “short press” to indecate LED, a “long press" to turn on / off the battery.

    How do I turn my G1 battery on / off?

    To turn G1 off, press and hold the button for 3 seconds (“long press”) until the battery go off.

    Do I need a Google Home Mini to enjoy my G1?

    Yes. G1 is an accessory design specifically to work with the Google Home Mini. It is not a stand alone device and can only be use with the Google Home Mini.

    When it's not plugged in, does it Google Home Mini turn itself off after inactivity?

    Google Home Mini always on unless you turn it off, so even if you are not actively using your device, it is on and waiting for a voice command. Hence 16 hours of portability - more if no music is playing - but eventually you need to plug back in or the speaker will run out of battery. The 4 LED lights on the front of G1 give indication of how much battery life remains.

    Can I charge my G1 with 3rd party charging cables?

    No, G1 was designed to be charged only using the charging cord that came with your Google Home Mini.

    Can I use my G1 outside?

    Though G1 was designed mainly for indoor home use, it can be used wherever you have a wifi connection, including outside on your patio or in your backyard. But please note, G1 is not water-proof or water-resistant and meant to be used primarily inside the home.

    Can my G1 be used while charging?

    Absolutely. And once you are fully charged, continue to use your G1 plugged in or cord-free.

    How long will G1 + Google Home Mini last when fully charged?

    You will get up to 16 hours of portable time. Some of our tests are showing longer run times, but this always depends on use case.

    How do I get my G1 into the Google Home Mini?

    Plug in connector. Nest Google Home Mini into top of G1 Battery.

    How rigid is the LOFT on my Google Home?

    The LOFT is a battery base, with plastic and silicone that is designed to allow you to move the Google Home Mini from room to room and be cord free for up to 16 hours. It does need to be handled with care. You have to make sure the Google Home is placed on counters or tables away from edges to prevent dropping.

    Will the G1 affect the microphones or wireless connections ?

    No , There is no affect on the microphones or wireless antennas. The Google Home Mini + G1 performs the same as if plugged in without the G1.

    Can I keep the Google Home Mini + G1 plugged in all the time and still use it?

    Yes – you can keep the Google Home Mini with G1 plugged in and powered on. The battery will top off to full charge allowing you to use the Google Home Mini all the time. When you want to be portable, simply unplug and move about. There will be no disruption in service.